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At RWD, your investment is protected by our robust warranty and lifelong support program.
During the warranty period, we provide free repair services for all covered hardware and software issues, including round-trip shipping and customs clearance for any factory returns. Beyond the warranty, we offer lifelong technical support and maintenance services at a minimal cost. Our customer service team guarantees a response within 24 hours and a solution within 48 hours on business days. We also provide free remote technical support for installation and troubleshooting. For on-site training, our distributors will assist with local arrangements. RWD and our distributor network are committed to ensuring seamless installation, training, and ongoing after-sales support for all end-users.
We are constantly looking for ways to improve our products and serve our customers better. Please contact us if you have any questions about our service, or if you would like to give us any feedback.
Contact us by email. Our service team and technical engineer will reach out you shortly.
| Service Content | Standard Service | Advanced Service | Premium Service | All-inclusive Service |
|---|---|---|---|---|
| Service Upgrade Discount | × | 5% Off | 15% Off | – |
| Spare Parts Discount | × | 5% Off | 15% Off | Complimentary (No charge) |
| Service Labor Discount | × | 5% Off | 15% Off | 2 Free On-site Visits |
| Extended Warranty Discount | × | 5% Off | 15% Off | 20% Off |
| Remote Technical Support | ✔ | ✔ | ✔ | ✔ |
| On-site Installation & Training Service Pack | × | 1 Time | 1 Time | 1 Time |
| Preventive Maintenance Service Pack | × | × | 1 Time/Year | 1 Time/Year |
| Proactive Follow-up | Annual | Annual | Semi-annual | Quarterly |
| Active Software Update | × | ✔ | ✔ | ✔ |
| Online Response Time | 12H | 6H | 4H | 2H |
| On-site Response Time+ | Normal | Priority | 5 Days | 3 Days |
Exchange your old bio-instruments for advanced models today. Elevate your research with cutting-edge technology and exclusive offers. Upgrade smarter, achieve more!
Email:service@rwdstco.com
