Contact Us
    EN
    Contact Us

    This website uses cookies to ensure you have the best experience, or you can choose to decline. learn more

    Maintenance Service

    Home > Maintenance Service

    Service Commitment

    • Within the warranty period and scope, the maintenance of the hardware and software failures is free of charge. If it is necessary to return to the factory for maintenance, RWD shall pay the round-trip freight and customs clearance fee for the equipment or components.
    • Products returned to the factory for maintenance beyond the warranty period, the customer shall bear the corresponding cost of accessories, round-trip freight, customs clearance and tax declaration.
    • RWD could provide life-long technical support for the products sold.
    • After receiving the maintenance demand or technical consultation, the customer service staff will reply within 24 hours on working days and give the solution within 48 hours.
    • RWD could provide remote technical support for installation and reparation per reasonable request and extra on-site training that distributor shall bear the travel expenses.
    • The Distributor shall assist RWD in the installation, training, after-sales service and maintenance for the Products sold to End User.

    Contact After-Sales Service

    We are constantly looking for ways to improve our products and serve our customers better. Please contact us if you have any questions about our service, or if you would like to give us any feedback.

    Contact us by email. Our service team and technical engineer will reach out you shortly.

    Related Resources

    英文官网远程演示

    Free Virtual Demo

    Schedule a free live meeting for free virtual demo with RWD technical experts. You can better understand and conduct your research projects.

    Learn more
    英文官网文档下载

    Download Documents

    Quickly download documents all you need includes brochures, user manuals, certificates, case studies, data sheet., etc.

    Learn more
    英文官网观看webinar在线学习图

    Learn from Expert

    Learn the latest trends, theories and insights from leading experts. You can find all our Replays of online webinars held recently.

    Learn more

    Have Any Questions？

    Send Us A Message

    • 1.Fill in the form and our experts will get back to you ASAP!
    • 2.Ask about An Equipment
    • 3.Wondering which equipment to conduct your researches or perform your experiments? Our sales reps will try their best to share their knowledge with you!
    • 4.Get Technical Support
    • 5.An RWD equipment is not performing? Talk to our support team to get instant feedback!

    Contact Us

    Top
    EMAIL

    Contact Us