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瑞沃德 售后服务

专业 · 精准 · 高效

为您的科研设备提供全方位保障,让实验更精准,让研究更专注

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Technical Support

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and troubleshooting

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Repair Service

Repair Service
Inquiry

Schedule professional repair and
maintenance services

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Service Plans

Service Plan
Quote

Find the perfect service plan for your
equipment needs

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Service Plan

Service Content Standard Advanced Premium All-inclusive
Service Upgrade Discount × 5% Off 15% Off
Spare Parts Discount × 5% Off 15% Off Complimentary (No charge)
Service Labor Discount × 5% Off 15% Off 2 Free On-site Visits
Extended Warranty Discount × 5% Off 15% Off 20% Off
Remote Technical Support
On-site Installation & Training Service Pack × 1 Time 1 Time 1 Time
Preventive Maintenance Service Pack × × 1 Time/Year 1 Time/Year
Proactive Follow-up Annual Annual Semi-annual Quarterly
Active Software Update ×
Online Response Time 12H 6H 4H 2H
On-site Response Time+ Normal Priority 5 Days 3 Days

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  • 3.Wondering which equipment to conduct your researches or perform your experiments? Our sales reps will try their best to share their knowledge with you!
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  • 5.An RWD equipment is not performing? Talk to our support team to get instant feedback!

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