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Maximize precision
Minimize downtime
Elevate your lab’s efficiency with RWD’s dedicate services
24-hour response, 48-hour solutions
Professional and Technical Team
Tailored to your unique success
Full lifecycle coverage service
Maximize your time. Do it once precisely
Smart invest, superior value
| Service Content | Standard Service | Advanced Service | Premium Service | All-inclusive Service |
|---|---|---|---|---|
| Service Upgrade Discount | × | 5% Off | 15% Off | – |
| Spare Parts Discount | × | 5% Off | 15% Off | Complimentary (No charge) |
| Service Labor Discount | × | 5% Off | 15% Off | 2 Free On-site Visits |
| Extended Warranty Discount | × | 5% Off | 15% Off | 20% Off |
| Remote Technical Support | ✔ | ✔ | ✔ | ✔ |
| On-site Installation & Training Service Pack | × | 1 Time | 1 Time | 1 Time |
| Preventive Maintenance Service Pack | × | × | 1 Time/Year | 1 Time/Year |
| Proactive Follow-up | Annual | Annual | Semi-annual | Quarterly |
| Active Software Update | × | ✔ | ✔ | ✔ |
| Online Response Time | 12H | 6H | 4H | 2H |
| On-site Response Time+ | Normal | Priority | 5 Days | 3 Days |
Our on-site service seamlessly integrates equipment installation, commissioning, demonstration,
and training into a single, streamlined solution. Customers enjoy a hassle -free, end-to-end
process from equipment delivery to full operatioh, eliminating coordination complexities and
preventing issues caused by fragmented service handoffs.
1 On-site installation of theinstrument
2 Software and hardware functiontraining
3 Guide of basic experimentprocedure
4 Daily maintenance of theinstrument
5 Use precautions
6 Common product FAQ
7 Experimental Protocol
Injection of dye solution in brainreaion(hippocampus)
Patch clamp/microinjection glass electrode pulling
Paraffin sample preparation and sectioning
Frozen section of mice brain/kidney/liver
Mice brain/lowerlimb/mesenteric bloodflow signal acquisition
Neural signal acquisition and data analysis
Mouse brain/lymphnode/thymus single-cell suspension preparation
/
Note:
1. The product training package includes general training content and experimental demonstration.
2. The product training package is a one-time field service conducted by our trained engineers.
3. For experimental demonstration, animals and other necessary accessories should be provided by the trainees
Regular maintenance helps identify potential issues early and allows for timely corrections.
This not only ensures accurate performance but also helps extend the longevity of your instruments.
– 7 working days repair commitment (Notes 1 & 2).
– Backup Unit Provided(Note 3).
– Trade-in available.
– Service also available for your instruments from other suppliers”
(Model restricted, please consult service@rwdls.com for more details)
Notes:
1. Exclude transit time.
2. For non-standard spare parts, the delivery time is varied,3. Backup vaporizer available for rent.
1. Check/Replace internal parts
2. Clean internal parts
3. Calibrate the vaporizer concentration
4. Check/Replace the breathing circuit
5. Check/Replace the air inlet filter
6. Check the oxygen sensor
7. Check system pressure and air tightness
8. Overall functional test
1. Fully dean all components
2. Reassemble and adjust to the appropriate torque value
3. Replace the gasket
4. Calibrate the alignment of the X/Z manipulator
5. Use the dial to measure the internal parallelism 0.3mm
6. Use the dial to measure the internal verticality 0.2mm
7. Calibration report provided
Keep your RWD equipment performing at its best with yearly
maintenance visits. We inspect your system to catch issues early and
prevent costly downtime.
Our service includes comprehensive function checks, precise
adjustments, and replacement of essential parts. It’s how we protect
your investment, maximize performance, and ensure you get optimal
results year after year.
• Count on stable performance and accurate results every time
• Stop failures before they happen with strategic part replacements
• Add years to your equipment’s life through annual servicing
• Shield your system with ongoing inspections and updates
• Cut long-term costs and maximize value
• Master the latest features and best practices
Has your RWD equipment been serviced in the past 12 months or even longer? If not, you might not be getting the full benefits of your system.
As part of our long-term commitment to our customers, we offer Preventative Maintenance for your RWD equipment. This service includes a comprehensive evaluation, which consists of various function checks, adjustments, and essential part replacements. The maintenance is designed to maximize equipment performance across all operating conditions.
← Maintain the equipment in terms ofinstallation, hardware, structure, software,function, cleaning and maintenance accordingto the PM manual
Replacement of wearing parts. →
Section precision testing Temperature calibration
Section precision
testing
Laser generator calibration
Section precision testing Temperature calibration
Centrifugal speed acouracy.Temperature calibration,Imbalance andother functional tests
Temperature,CO2 concentration,humidity, and other functional testing and calibration
